This policy explains what information Arnsor ("we", "us") handles when you visit arnsor.com or use our mobile apps, and what choices you have. We have tried to keep it plain and short.
1. The short version
- CGCMate connects from your phone directly to the student portal. We do not run a server that receives or stores your portal password, attendance or profile.
- We do not sell your personal information.
- If you contact us, we keep your message so we can reply. You can ask us to delete it.
- You can remove the data held on your phone at any time by signing out, clearing the app's storage or uninstalling the app.
2. CGCMate app
CGCMate is an unofficial app. It is not made by, or affiliated with, the institution that runs the student portal. See our disclaimer.
Information the app handles
| Information | Why the app needs it | Where it goes |
|---|---|---|
| Portal login details you enter (such as your ID and password) | To sign you in to the portal on your behalf | Sent from your phone to the portal over an encrypted connection. Not sent to Arnsor. To keep you signed in, the app may keep them in your phone's secure storage until you sign out or remove the app. |
| Attendance and profile details shown by the portal | To display them in the app | Read on your phone and shown on your screen. Not sent to Arnsor. They may be kept on your phone so the app opens quickly. |
| Advertising data (when rewarded ads are shown) | To show an optional rewarded ad | Collected by Google AdMob, which is described below. |
| Pro access details, such as the email or ID you give us when you ask for Pro | To switch Pro on for you and end it when your period finishes | Stored by us for as long as your Pro access needs it. |
Advertising
The free version of CGCMate can show rewarded ads, which you choose to watch in exchange for a benefit. Ads are provided by Google AdMob. AdMob may collect and use information such as your device's advertising ID, IP address and how you interact with ads, in line with Google's Privacy Policy. You can reset your advertising ID or opt out of ad personalisation in your Android settings.
Pro and payments
Pro is available for a fixed period, such as one or two months. If you pay through Google Play, Google processes the payment and we do not receive your card or bank details. If we activate Pro for you manually, we only keep what is needed to do that, for example the email or ID you sent us, and the start and end dates.
What we do not do
- We do not sell your portal data or your personal information.
- We do not read your portal password on any Arnsor server.
- We do not use your portal data for advertising.
Permissions
The app uses the internet to reach the portal and to load ads. It does not need your contacts, camera, microphone or location.
3. This website
- Contact form. If you write to us, we receive your name, email address and message. We use them only to reply and to keep a record of the conversation. The message is stored in our database and emailed to us.
- Visitor counts. We count page views to see which pages are useful. For each view we store the page address, the website you came from, the type of device (phone, tablet or computer) and a short anonymous code that changes every day. We do not store your IP address or any name, and the code cannot be used to follow you from one day to the next. We skip the count when your browser sends a Do Not Track or Global Privacy Control signal.
- Server logs. Like most websites, our host records technical details such as IP address, browser type and the pages requested. This is used for security and to keep the site running.
- Cookies. Only the contact page uses one session cookie, which protects the form from abuse. It is not used for tracking or advertising and it is removed when you close your browser. All other pages set no cookies.
- Fonts. Our pages load fonts from Google Fonts, so your browser contacts Google when a page opens.
- We do not use third-party analytics or advertising trackers on this website.
4. Who we share data with
We share information only with service providers that help us run things, and only as needed:
- our web hosting and email providers, who handle website traffic and messages sent to us;
- Google, for Google Play (distribution and payments) and Google AdMob (rewarded ads);
- authorities, if the law requires us to.
If we ever sell or merge the business, we will update this policy first and tell you what changes.
5. How long we keep data
- On your phone: until you sign out, clear the app's data or uninstall it.
- Contact messages: for as long as needed to deal with your request, and then for a reasonable time afterwards in case you write again.
- Pro access records: while your Pro period is active, and for a short time afterwards for support and accounting.
6. Your choices and rights
You can ask us to tell you what we hold about you, to correct it, or to delete it. To delete data, use our delete your data page. Depending on where you live, you may also have the right to object to or restrict some uses of your data, or to complain to your local data protection authority. We will reply to requests within 30 days.
7. Security
Connections between the app, the portal and our website use HTTPS. We limit access to the information we hold. No system is perfectly secure, so please use a strong, unique password for any account you have and never share it.
8. Children
Our apps and website are not aimed at children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us information, write to us and we will delete it.
9. Changes to this policy
If we change this policy, we will post the new version here and update the date at the top. For significant changes, we will also tell app users inside the app.
10. Contact us
Questions about this policy or your data:
Arnsor
Email: hello@arnsor.com
Or use the contact form.